"Our mission is to create a grassroots company, where our associates are empowered to always act in the interest of our clients, share ideas and create distinctive customer experiences on behalf of our clients. We are accomplishing this goal by attracting people with positivte attitudes, great communication skills, and a willingness to learn and grow in a fun, entrepreneurial culture.“
Mark Wilson, Chime Founder and CEO
Handles inbound support/service calls from customers/members of an assigned client. Responsibilities include assisting with complaints, orders, errors, account questions, billing, cancelations, and other queries based on customer and client need.
Requirements and Qualifications:
To ensure success, the Customer Support Representative (CSR) must be dependable and possess effective communication skills. The aspirant must have demonstrated the skills listed below in their professional career.
Essential skills and experience:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers/scanners.
While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and hear. The employee frequently is required to stand, walk, use hands and fingers, and reach with hands and arms.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
General Sign-off: The employee is expected to adhere to all company policies and act as a role model in the adherence to policies.