Southlake Mall, 1000 Southlake Cir, Morrow, GA 30260
www.chimesolutions.com

Seeking Talented Team Members

People Are Our Passion

Delivery of new hire training (including systems, data and operational training) new product or service launch training, soft skills training and functional training. Also, delivers any necessary refresher training or supplemental training to existing staff as required.
Demonstrates necessary fundamental training concepts; including facilitation, skills practice, instructional and classroom management skills to ensure learning transfer, reinforcement and on-the-job application. During training downtime Trainer-on-duty will support the account as a customer service representative.

Position Requirements:

• Effectively conduct new hire and supplemental training as required to ensure agents can successfully perform their job
• Prepares classroom for setup and break down in accordance with project start dates and end dates
• Ensure the classroom is well prepared each day to ensure trainees are receiving the best possible education.
• Create classroom activities to keep trainees engaged in training
• Maintain order and discipline in the classroom to create the best training environment
• Tracks and reports all training activities and provides updates to Training & Quality Manager
• Ensures that the training requirements are fully met while conducting new hire or supplemental training
• Monitors attendance and performance of employees during training classes
• Identifies and reports any training gaps
• Support the account as CSR during training downtime

Essential skills and experience

• College degree or equivalent work experience required.
• Minimum one-year customer service experience.
• Previous Supervisory or management experience preferred.
• Prior relevant experience in training or education.
• Excellent oral and written communication skills are required.
• Strong time management and organizational skills.
• Ability to demonstrate high degree of professionalism, flexibility and integrity.
• Ability to work independently with minimal supervision in and out of the classroom while contributing to overall team success.
• Must demonstrate flexibility; must be able to adapt to changing business needs and the needs of the trainees.
• Commitment to developing others and helping them to succeed.
• Excellent interpersonal, verbal, written and listening communication skills
• Proficient use of the Microsoft Suite, Windows applications, and Lotus Notes