IT Support Specialist Tier II

Job ID
Posted Date
Information Technology





Join Our Team


Empowering a Winning Culture


"Our mission is to create a grassroots company, where our associates are empowered to always act in the interest of our clients, share ideas and create distinctive customer experiences on behalf of our clients. We are accomplishing this goal by attracting people with positive attitudes, great communication skills, and a willingness to learn and grow in a fun, entrepreneurial culture.“


Mark Wilson, Chime Founder and CEO


Position Summary: The IT Support Specialist performs routine duties to install, maintain, update, and repair computer hardware and software. Provides computer support, troubleshooting and training to end users. Additionally, this position contributes to the compliance and efficient operations of the department.


Position Requirements:

  • Responsible for the effective response of the help desk ticket operation.
  • Coordinates and performs routine installation, maintenance, updates and repair of computer hardware and software.
  • Provides support for network and server management.
  • Responds to and supports network issues by troubleshooting and training.
  • Investigates complaints or error messages then independently determines resolution or calls vendors or accesses on-line technical support.
  • Grants access to users, creating user groups, user accounts, managing shared resources, installing peripherals, configure network files.
  • Assists with installing and configuring servers, and backup servers, as well as running network cables.
  • Performs audits and maintains inventory control of hardware including retire obsolete equipment.
  • Trains end users on proper use of computer hardware and software.
  • Remains knowledgeable of current virus and malware threats.
  • Has the ability to communicate to vendors, employees, and appropriate personnel to report issues that may hinder the efficient operation of the department.
  • Complies with company policies, including but not limited to safety concerns and incident reporting.
  • On-call duties as assigned.
  • This description describes only the core areas of responsibilities; specific position assignments will vary depending on the needs of the department.


Essential skills and experience: 

  • High School Diploma
  • 2-4 years of experience or equivalent training (IT boot camp, technical training)
  • Associates Degree in Information Technology – preferred
  • A+, NET+ certifications - preferred
  • Basic computer and technical skills

Work Environment:

  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers/scanners.

 Physical Demands:

  • While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and hear. The employee frequently is required to stand, walk, use hands and fingers, handle or feel, and reach with hands and arms.


Other Duties:

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 


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