www.chimesolutions.com

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Position Summary: The IT Client Support Specialist works with internal and external clients to resolve issues. The IT Client Support Specialist will take ownership of service-related issues by assisting clients with connectivity and application issues specific to their environments, open trouble tickets and escalate to internal IT and 3^rd party IT, to resolve issues. Additionally, this position contributes to the compliance and efficient operations of the department.

Position Requirements:

• Responsible for the effective response of the help desk ticket operation.
• Take ownership of all tickets created.
• Provides support for client applications and network connectivity.
• Responds to and supports network issues by troubleshooting and training.
• Investigates complaints or error messages then independently determines resolution or may call vendors or access on-line technical support.
• Grants access to users, creating user groups, user accounts, managing shared resources, installing peripherals, configure network files.
• Assist with installing and configuring servers, and backup servers, as well as running network cables.
• Performs audits and maintains inventory control of hardware, retires obsolete equipment.
• Trains end users on proper use of computer hardware and software.
• Remains knowledgeable of current virus and malware threats.
• Has the ability to communicate with vendors, employees, and appropriate personnel to report issues that may hinder the efficient operation of the department.
• Complies with company policies, including but not limited to safety concerns and incident reporting.
• On-call duties as assigned.
• This description describes only the core areas of responsibilities; specific position assignments will vary depending on the needs of the department.

Essential skills and experience:

• High School Diploma
• 5 + years of experience or equivalent training in Information Technology
• 1 year in a customer service-related position (Helpdesk, client support, client facing)
• Associates Degree in Information Technology – preferred
• A+, NET+ certifications - preferred

Work Environment:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers/scanners.

 Physical Demands:

• While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and hear. The employee frequently is required to stand, walk, use hands and fingers, handle or feel, and reach with hands and arms.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.