"Our mission is to create a grassroots company, where our associates are empowered to always act in the interest of our clients, share ideas and create distinctive customer experiences on behalf of our clients. We are accomplishing this goal by attracting people with positivte attitudes, great communication skills, and a willingness to learn and grow in a fun, entrepreneurial culture.“
Mark Wilson, Chime Founder and CEO
Position Summary: Provide daily support to a team of call center associates, in addition to call-handling responsibilities. Responsibilities include on-call activities to support queues as well as employee coaching and floor support as needed. This position may also require dedicated team leadership responsibilities to address business seasonality.
Requirements and Qualifications:
To ensure success, the Subject Matter Expert (SME) must possess effective communication and business acumen skills in a high-volume contact center. The aspirant must have demonstrated the skills listed below in their professional career.
Essential skills and experience:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers/scanners.
While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and hear. The employee frequently is required to stand, walk, use hands and fingers, and reach with hands and arms.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
General Sign-off: The employee is expected to adhere to all company policies and act as a role model in the adherence to policies.