Morrow

Team Leader

Job ID
2022-3914
Posted Date
Management

Overview

Southlake Mall, 1000 Southlake Cir, Morrow, GA 30260
www.chimesolutions.com

Seeking Talented Team Members

People Are Our Passion

Join Our Team

 https://careers-chimesolutions.icims.com

Empowering a Winning Culture

"Our mission is to create a grassroots company, where our associates are empowered to always act in the interest of our clients, share ideas and create distinctive customer experiences on behalf of our clients. We are accomplishing this goal by attracting people with positive attitudes, great communication skills, and a willingness to learn and grow in a fun, entrepreneurial culture.

Mark Wilson, Chime Founder and CEO

 

Position Summary:

Handles personnel issues with a team approach. Ensures that service standards are achieved. Jointly responsible for the daily operations in order to develop and maintain a superior call center. Support the business processes. Ensure best practice customer service while maximizing revenue. Responsible for the implementation of operational best practices to improve compliance capabilities and efficiencies. Establishes and assures adherence to budgets, schedules, work plans and performance requirements in an effort to avoid paying out department performance guarantees. Actively promotes the vision and values of the organization - particularly in the areas of customer service, change management, leadership, performance levels, and results.

Responsibilities

Position Requirements:

  • Ability to meet daily, weekly and monthly quality targets.
    • Demonstrate the ability to communicate with Business and Government entities.
    • Review customer accounts, as appropriate, to determine current services and features, if any.
    • Assist customers with a wide variety of questions via information accessed through the computer with the objective of offering products and services for customer purchase.
    • Comply with customer requirements regarding accessing of information and sharing of data.
    • Review employee accounts and answer questions based upon established policies and procedures.
    • Maintain current knowledge of assigned project's products and services through on-going classroom and computer-based training
    • Possess the ability to troubleshoot complex issues with little guidance
    • Possess a high degree of tact, diplomacy, and professionalism when dealing with all types of customers
    • Possess the ability to work under pressure in a sales environment
    • Possess exceptional conversational, sales, and problem-solving skills
    • Ability to multitask
    • Perform additional tasks as directed

Qualifications

Essential skills and experience:

  • High school diploma required College degree preferred
  • Detailed oriented.
  • Ability to multi-task (talk and type at the same time) and use multiple applications.
    • Excellent interpersonal, verbal, written and listening communication skills.
    • Proficient use of the Microsoft Suite and Windows applications
    • Ability to generate sales while ensuring that the customers questions, issues, and concerns have been satisfied.
    • Ability to be flexible, adaptable, and dependable in an environment constantly changing while meeting sales expectations.
    • Flexibility to work specified shift and extended hours as necessary

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