Morrow

Operations Manager

Job ID
2022-3820
Posted Date
Management

Overview

logo3



Red Bird Mall, Dallas TX
www.chimesolutions.com

Empowering a Winning Culture

 
“Our mission is to create a grassroots company, where our associates are empowered to always act in the interest of our clients, share ideas and create distinctive customer experiences on behalf of our clients. We are accomplishing this goal by attracting people with positivte attitudes, great communication skills, and a willingness to learn and grow in a fun, entrepreneurial culture.“
 

Mark Wilson, Chime Founder and CEO

Responsibilities

Do you have a passion for hands-on problem solving? 

Do you love helping others by sharing your technical knowledge?

 

At Chime, you maintain customers’ trust in products. You use your amazing leadership, diagnostic and people skills to lead a team of agents assuring customers of swift resolutions to their technical issues. With your customer service brilliance and compassionate nature, you provide advice and support to your agents.

 

Position Summary: The Operations Manager is responsible for managing the overall performance of the Operations team. The Operations Manager will provide leadership by developing and implementing operational strategies to support the company’s mission. The Operations Manager develops plans to increase organizational effectiveness by ensuring the growth and development of all employees. The Operations Manager also develops succession plans to support future company requirements and employee career objectives.

 

  • Manages defined support services including planning, development, implementation, and maintenance for the entire Operation
  • Meets or exceeds objectives for the company’s revenue and gross profit
  • Extensive knowledge of the iOS platform preferred
  • Facilitates effective and appropriate communications with customers and throughout the company
  • Develops and maintains customer rapport and ensure customer satisfaction as measured by end user satisfaction, customer surveys, and other customer feedback
  • Analyzes individual, team and program/account performance on a regular basis, perform root cause analysis and develop corrective action plans.
  • Develops, grows, and maintains employee experience, capability, morale, and job satisfaction
  • Maintains a high level of understanding regarding customers and the industry to assist sales staff in identifying new business opportunities
  • Communicates regularly with upper management regarding performance and areas that are out of compliance with contractual agreements
  • Defines measurement systems to accurately monitor and report performance metrics and customer satisfaction to the company and employees.
  • Assures that contract documentation and information is up to date and files are maintained
  • Provides accurate, timely, and professional written, statistical and verbal reports to management for historical, status, and forecasting purposes (including, but not limited to, budgets, pricing, revenue, staffing, training, seating, etc.).
  • Additional responsibilities as assigned based on business needs

Qualifications

Requirements and Qualifications:

 

  • Bachelor’s Degree preferred, with 3-5 years’ experience in Operations management, or an equivalent combination of education and experience
  • Extensive knowledge of the iOS platform preferred
  • Minimum 3 years call center leadership experience
  • Ability to manage and motivate people
  • Excellent interpersonal and organizational skills
  • Demonstrated ability to organize and manage multiple priorities.
  • Excellent written and oral communication skills.
  • Excellent time management skills.
  • Strong PC skills, including experience using MS Office and MS Outlook.

 

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed