Morrow

Service Delivery Consultant

Job ID
2021-3716
Posted Date
Customer Service/Support

Overview

logo3

LOCATION
www.chimesolutions.com

Seeking Talented Team Members

People Are Our Passion

Join Our Team

 

Empowering a Winning Culture

 

"Our mission is to create a grassroots company, where our associates are empowered to always act in the interest of our clients, share ideas and create distinctive customer experiences on behalf of our clients. We are accomplishing this goal by attracting people with positive attitudes, great communication skills, and a willingness to learn and grow in a fun, entrepreneurial culture.“

 

Mark Wilson, Chime Founder and CEO

Responsibilities

Do you have a passion for hands-on problem solving? Do you love helping others by sharing your technical knowledge?

 

At Chime, you maintain customers’ trust in products. You use your amazing diagnostic and people skills to assure customers of swift resolutions to their technical issues. With your customer service brilliance and compassionate nature, you provide advice and support to customers.

 

As a support Advisor you’ll respond to customers questions about products and services, enriching customers' lives by helping them access and use their technology and devices. We'll count on you to manage their experience throughout the process, using your own personal touch.

 

Position responsibilities: 

 

  • Excellent prioritization skills and an ability to make decisions quickly. 
  • Excellent verbal and written communications skills. 
  • Success in team environments, demonstrating shared responsibility and accountability with other team members. 
  • Flexibility with your schedule.
  • Demonstrate a passion for exceptional customer service.

Requirements and Qualifications:

To ensure success, all Agents must possess effective communication, a solid understanding of computers and intermediate skills in using a wide variety of computer programs. 

 

Agents are required to maintain open availability.

 

Essential Skills and Experience:

  • Experienced in customer service.
  • A background in Troubleshooting mobile operating systems highly preferred.
  • Problem Solver.
  • Be able to Multitask and use multiple applications.
  • Excellent interpersonal and communication skills both written and verbal.
  • Must be technically savvy.
  • Ability to assess customers’ support needs and provide solutions.
  • You have excellent time management skills. 

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers/scanners.

 

Qualifications

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and hear.

 

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

 

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