Medical Scheduler

Job ID
Posted Date
Customer Service/Support



Seeking Talented Team Members


People Are Our Passion


Join Our Team

Empowering a Winning Culture



"Our mission is to create a grassroots company, where our associates are empowered to always act in the interest of our clients, share ideas and create distinctive customer experiences on behalf of our clients. We are accomplishing this goal by attracting people with positive attitudes, great communication skills, and a willingness to learn and grow in a fun, entrepreneurial culture.” 

Mark Wilson, Chime Founder and CEO


Medical Scheduler Position Summary:


Position is responsible for scheduling patient appointments for Acute and Ambulatory sectors, ensuring medical necessity compliance, and order management.


Role and Responsibilities:

  • Handle complex calls that require increased minimal medical terminology knowledge.
  • Proficiently process complex and multiple appointments requiring increased coordination and accuracy across 1-2 department functions/services.
  • Schedules patient appointments and enters required information in the computer system in an accurate and timely manner.
  • Ability to accurately trouble shoot and address potential insurance issues/concerns ensuring accurate scheduling activity.
  • Obtains demographic, insurance and financial information from patient or guarantor.  Enters information in computer system with a high degree of accuracy.
  • Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor
  • Index incoming physician orders to schedule patient appointments.
  • Communicates in an effective and professional manner with Physicians, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families (all Patient Access customers). 
  • Completes thorough and accurate documentation.


Qualifications and Skills:

  • High School diploma or equivalency.
  • Experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction.
  • Ability to work and grow in a fast-paced, high-volume call center environment.
  • Excellent interpersonal, verbal, and written skills.
  • Intermediate computer literacy with the ability to multi-task i.e., use several windows and/or applications, at once- while assisting valued members.
  • Flexibility to work specified shift and extended hours as necessary.
  • Effectiveness in fact finding and conflict resolution.
  • Willingness to learn new skills and ability to adjust to changes quickly.

Preferred Skills and Qualifications:

  • Two (2) years customer service
  • One (1) year of experience in a call center environment
  • Minimum experience medical terminology, Trained during training
  • Experience with Microsoft Word and Excel
  • Proficient typing/keyboarding skills
  • Ability to demonstrate critical thinking
  • Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of “we advance health” through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann.



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