Southlake Mall, 1000 Southlake Cir, Morrow, GA 30260
"Our mission is to create a grassroots company, where our associates are empowered to always act in the interest of our clients, share ideas and create distinctive customer experiences on behalf of our clients. We are accomplishing this goal by attracting people with positivte attitudes, great communication skills, and a willingness to learn and grow in a fun, entrepreneurial culture.“
Mark Wilson, Chime Founder and CEO
The Group Leader is responsible for overseeing and developing 15-20 technical call center staff, ensuring the highest level of productivity and efficiency. The Group Leader will also ensure all contact KPI’s are met/exceeded. Define action plans around agent KPI improvements. Deliver exceptional Leadership through professional, compassionate, and timely processes. Develops and mentor call center agents and ensuring weekly/monthly meetings are conducted in a timely manner to promote development.
Requirements and Qualifications:
To ensure success, the Group Leader must possess effective communication, leadership, and business acumen skills in a high-volume contact center. The Group Leader must have a solid understanding of computers and intermediate skills in using a wide variety of computer programs. The aspirant must have demonstrated the skills listed below in their professional career.
Essential Skills and Experience:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers/scanners.
While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and hear. The employee frequently is required to stand, walk, use hands and fingers, and reach with hands and arms.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.