Morrow

Medical Scheduler-MH

Job ID
2021-3373
Posted Date
Customer Service/Support

Overview

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www.chimesolutions.com

Seeking Talented Team Members

People Are Our Passion

Join Our Team

 

Empowering a Winning Culture

 

"Our mission is to create a grassroots company, where our associates are empowered to always act in the interest of our clients, share ideas and create distinctive customer experiences on behalf of our clients. We are accomplishing this goal by attracting people with positive attitudes, great communication skills, and a willingness to learn and grow in a fun, entrepreneurial culture.“

 

Mark Wilson, Chime Founder and CEO

This posting is for our training class that begins onsite on 9/20 in Charlotte, NC.

Responsibilities

Position Summary: This position is responsible for scheduling patient appointments for Acute and Ambulatory sectors, ensuring medical necessity compliance, and order fax indexing.


Position Requirements:

  • Schedules patient appointments and enters required information in the computer system in an accurate and timely manner.
  • Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy.
  • Explains all required forms to the patient or guarantor and obtains the necessary signatures.
  • Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
  • Index incoming physician orders to schedule patient appointments.
  • Release medical records after screening and ensure patient privacy.
  • Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
  • Communicates in an effective and professional manner with Physicians, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation.
  • Ensures safe care to patients, staff and visitors; adheres to all policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
  • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff. Other duties as assigned.

Qualifications

 

Essential skills and experience

  • Two (2) years of experience in a hospital, clinical or customer service setting
  • Experience with medical terminology
  • Experience with Microsoft Word and Excel
  • Proficient typing/keyboarding skills
  • Ability to demonstrate critical thinking
  • High School diploma or equivalency and 1 year customer service related experience in health care industry
  • Ability to multi-task (talk and type at the same time) and use multiple applications.
  • Excellent interpersonal, verbal, written and listening communication skills.
  • Proficient use of the Microsoft Suite, Windows applications and Lotus Notes while focusing on multi-tasking using several windows applications at once while assisting a customers.
  • Ability to provide outstanding customer service while ensuring that the customers questions, issues and concerns have been satisfied.
  • Computer literate with the ability to learn customer service software applications.
  • Ability to be flexible, adaptable and dependable in an environment constantly upgrading, and enhancing service to its customers.
  • Flexibility to work specified shift and extended hours as necessary.

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