Morrow

Client Service Partner

Job ID
2021-2978
Posted Date
Account Management

Overview

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Southlake Mall, 1000 Southlake Cir, Morrow, GA 30260
www.chimesolutions.com

Seeking Talented Team Members

People Are Our Passion

Join our team!

Empowering a Winning Culture

"Our mission is to create a grassroots company, where our associates are empowered to always act in the interest of our clients, share ideas and create distinctive customer experiences on behalf of our clients. We are accomplishing this goal by attracting people with positivte attitudes, great communication skills, and a willingness to learn and grow in a fun, entrepreneurial culture."

 

Mark Wilson, Chime Founder and CEO

Responsibilities

Position Summary:  Our Client Services Partners are the primary liaison between assigned clients and internal call center and support management.  You will be responsible for establishing an excellent working relationship with assigned clients and facilitating a level of overall service that exceeds client expectation.

 

Position Responsibilities:

 

  • Act as the first point of contact for assigned clients and work with clients to establish requirements for new programs and modifications to existing programs.
  • Facilitate and manage client meetings and conference calls to identify improvement opportunities, make recommendations and determine next steps.
  • Serve as a client advocate and relationship owner by ensuring quality and delivery of service and that all issues, client or internal, are followed through to resolution in a timely manner.
  • Escalate any situation outside the employee's control that could adversely impact the service provided to the client.
  • Identify any obstacles to providing the highest quality customer service and communicate constructive feedback to internal management.
  • Continuously monitor daily tasks and assignments ensuring deadlines are being met and scheduled changes are addressed in a timely manner.
  • Partner with internal departments to ensure consistent achievement of client objectives.
  • Proactively seek management involvement to assist in resolving problems for any client account, as required.
  • Analyze and interpret data from client’s program performance and provide recommendations to enhance performance based on analysis.
  • Ensure that staffing numbers are consistently being met and request attrition training classes as necessary to maintain required headcount.
  • Prepare and conduct quarterly business reviews with the client and Chime staff.
  • Understand statement of work and make appropriate decisions according to agreed upon terms.

Qualifications

  • A Bachelor’s degree or equivalent experience.
  • 3 years’ experience in client or customer service.
  • Demonstrated ability to manage projects.
  • Management: the ability to organize and manage multiple priorities.
  • Excellent interpersonal and communication skills.
  • Commitment to company values.
  • Technical skills: Proficiency in Word, Excel, Windows, and Outlook
  • Ability to multi-task and use multiple applications.
  • Excellent interpersonal, verbal, and written communication skills.

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