Southlake Mall, 1000 Southlake Cir, Morrow, GA 30260
www.chimesolutions.com

Seeking Talented Team Members

People Are Our Passion

Position Summary: The Business Analyst is responsible for facilitating and/or leading the company’s efforts towards driving efficiencies, eliminating waste, reporting and utilizing process improvement techniques and methodologies to add value to the service that we provide to clients and to the processes that increase company profitability.

Position Requirements:

• Establish & maintain relationships with senior management to understand and document business strategies and requirements
• Cultivate and maintain relationships throughout the enterprise to understand, define, document and improve business processes
• Facilitate and lead the activities in developing value-added processes and solutions that drive Client Satisfaction and retention and the company’s financial performance.
• Apply or create the appropriate tools to effectively understand and manage the business
• Collect and analyze data to evaluate operational difficulties and make recommendations to solve problems
• Manage reporting solution to drive performance and gain efficiency

Knowledge and skills:

• Bachelor’s Degree or 5 years related experience
• Proficiency using Word, Excel and Power Point
• Operational Call Center experience preferably at management level
• Excellent interpersonal, verbal, listening and written communication skills are required.
• Strong time management and organizational skills.
• Ability to demonstrate high degree of professionalism, flexibility and integrity.
• Ability to work independently with minimal supervision while contributing to overall company success.
• Ability to manage a number of significant projects concurrently in a fast-moving call center environment.
• A positive team player attitude.