On Demand Call Center Agents 

These positions will allow you to have a flexible work schedule and pick your own hours. 
You will have the opportunity to pick up to 40 hours through our innovative phone application. 

Position Requirements:

• Assist customers with a wide variety of questions via information accessed through the computer.
• Review employee accounts and answer questions based upon established policies and procedures.
•  Maintain current knowledge of assigned project's programs and services through on-going classroom and computer-based training.
• Possess the ability to troubleshoot complex issues with little guidance
• Possess a high degree of tack, diplomacy and professionalism when dealing with all types of customers
• Possess the ability to work under pressure in a call center environment
• Possess exceptional conversational and problem solving skills
•  Ability to multitask
•  Possess the ability to decipher and articulate the customer perspective so that the customer’s needs and concerns are accurately and empathetically addressed
• Excellent interpersonal and telephone communication skills
• Perform additional tasks as directed

• College degree or Junior College degree in addition to 1 year full time customer service related experience in financial services and/or health care industry preferred.
  
• High School diploma or equivalency and 1 year customer service related experience in financial services and/or health care industry.
• Ability to multi-task (talk and type at the same time) and use multiple applications.
• Excellent interpersonal, verbal, written and listening communication skills.
• Proficient use of the Microsoft Suite, Windows applications and Lotus Notes while focusing on multi-tasking using several windows applications at once while assisting a customers.
• Ability to provide outstanding customer service while ensuring that the customers questions, issues and concerns have been satisfied.
• Computer literate with the ability to learn customer service software applications.
• Ability to be flexible, adaptable and dependable in an environment constantly upgrading, and enhancing service to its customers.
• Flexibility to work specified shift and extended hours as necessary.