Morrow

Customer Service Agent- Call Center

Job ID
2021-2697
Posted Date
Customer Service/Support

Overview


logo3
www.chimesolutions.com

Morrow, GA

Seeking Talented Team Members

People Are Our Passion

Empowering a Winning Culture

 

"Our mission is to create a grassroots company, where our associates are empowered to always act in the interest of our clients, share ideas and create distinctive customer experiences on behalf of our clients. We are accomplishing this goal by attracting people with positive attitudes, great communication skills, and a willingness to learn and grow in a fun, entrepreneurial culture.“

 

Mark Wilson, Chime Founder and CEO

 

This posting is for our class that will begin training on March 8, 2021.

Responsibilities

The Service Delivery Consultant will provide excellent customer service solving questions and complaints related to cable products/services and/or invoicing through voice-based communication tools.

 

  • Knowledge of Charter core Products in accordance with company requirements, services and Subscriber needs
  • Provide information regarding Products and Services, billing, repair, collections, and respond to other types of inquiries
  • Provide general technical support regarding outages, bandwidth troubleshooting, equipment setup, and rebooting
  • Respond to Subscriber complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines
  • Troubleshoot Subscribers' service problems and schedule field service calls when necessary
  • Schedule Subscriber appointments in accordance with established procedures
  • Document Subscriber transactions accurately in the appropriate systems
  • Coordinate with co-workers, lead persons and other departments as appropriate
  • Other duties as assigned.

 

Qualifications

  • Understanding of basic internet troubleshooting and configurations
  • Customer service/public relations, telecommunications and data terminal experience also preferred
  • Must be able to work a variety of work schedules to include days, nights, weekends, holidays, etc.
  • Must have basic math, reading, writing, and organizational skills with strong initiative
  • Must have pleasant personality, and capability to work independently
  • Experience with Microsoft office, internet and email programs desired
  • Ability to empathize with Subscribers
  • Completion of 6 months of prior call center experience desired or 6 months of customer service and a combination of prior work experience and technical school or college may be substituted.
  • Ability to understand Subscribers’ needs and wants
  • Confident in communicating with others
  • Able to adapt quickly to a fast paced and changing environment
  • Capable of multitasking (researching solutions while communicating with a Subscriber)
  • Excellent communication and interpersonal skills
  • Reliable with patience and professionalism
  • Associate’s/College degree; BS/BA in business administration or relevant field is a plus
  • Must be a self-starter and have the ability to work independently.
  • Superior oral and written communication skills.

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