www.chimesolutions.com

Morrow, GA

Seeking Talented Team Members

People Are Our Passion

The Service Delivery Consultant will provide excellent customer service solving questions and complaints related to cable products/services and/or invoicing through voice-based communication tools.

• Knowledge of Charter core Products in accordance with company requirements, services and Subscriber needs
• Provide information regarding Products and Services, billing, repair, collections, and respond to other types of inquiries
• Provide general technical support regarding outages, bandwidth troubleshooting, equipment setup, and rebooting
• Respond to Subscriber complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines
• Troubleshoot Subscribers' service problems and schedule field service calls when necessary
• Schedule Subscriber appointments in accordance with established procedures
• Document Subscriber transactions accurately in the appropriate systems
• Coordinate with co-workers, lead persons and other departments as appropriate
• Other duties as assigned.

• Understanding of basic internet troubleshooting and configurations
• Customer service/public relations, telecommunications and data terminal experience also preferred
• Must be able to work a variety of work schedules to include days, nights, weekends, holidays, etc.
• Must have basic math, reading, writing, and organizational skills with strong initiative
• Must have pleasant personality, and capability to work independently
• Experience with Microsoft office, internet and email programs desired
• Ability to empathize with Subscribers
• Completion of 6 months of prior call center experience desired or 6 months of customer service and a combination of prior work experience and technical school or college may be substituted.
• Ability to understand Subscribers’ needs and wants
• Confident in communicating with others
• Able to adapt quickly to a fast paced and changing environment
• Capable of multitasking (researching solutions while communicating with a Subscriber)
• Excellent communication and interpersonal skills
• Reliable with patience and professionalism
• Associate’s/College degree; BS/BA in business administration or relevant field is a plus
• Must be a self-starter and have the ability to work independently.
• Superior oral and written communication skills.