Morrow

IT Desktop Support

Job ID
2020-2467
Posted Date
Information Technology

Overview

logo3

Southlake Mall, 1000 Southlake Cir, Morrow, GA 30260
www.chimesolutions.com

Seeking Talented Team Members

People Are Our Passion

Join Our Team

Empowering a Winning Culture

 

"Our mission is to create a grassroots company, where our associates are empowered to always act in the interest of our clients, share ideas and create distinctive customer experiences on behalf of our clients. We are accomplishing this goal by attracting people with positivte attitudes, great communication skills, and a willingness to learn and grow in a fun, entrepreneurial culture.“

 

Mark Wilson, Chime Founder and CEO

Responsibilities

Position Summary: The Desktop Support Technician is the primary interface for all technology-related matters and is responsible for capturing reported issues; ensuring requests are properly documented and resolving issues. The Desk Support Technician’s role is to provide support to internal employees for software, hardware, connectivity or telecommunications related issues. This is accomplished by receiving, prioritizing, documenting, troubleshooting and actively resolving end user support requests in a timely manner. Problem resolution may involve the use of diagnostic tracking tools, network management software tools, as well as in-person, hands-on help.

Position Responsibilities:

  • Provides technical support for all employees.
  • Consults with end-users to gather the necessary information to resolve issues
  • Assists in identifying, analyzing and reporting on trends and suggests remedies for problem areas and issue avoidance.
  • Maintains up-to-date knowledge on all required technology
  • Performs other duties as assigned by I.T. Management

Qualifications

Essential skills and experience:

  • A bachelor’s degree in Information Technology or equivalent experience
  • Two years experience supporting desktop and notebook computers
  • 3- 5 Years Hands-on Experience With Windows, Outlook, Printer Management, Hardware / Software Configurations, Technical Troubleshooting
  • Ability to handle several tasks simultaneously with strong problem solving and follow up skills.
  • Demonstrated ability to organize and manage multiple priorities.
  • Problem analysis and problem resolution skills.
  • Excellent written and oral communication skills.
  • Strong PC skills, including experience using MS Office and MS Outlook

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