Chime Solutions

  • Bilingual- Service Delivery Consultant

    Job ID
    2019-1551
    Posted Date
    Customer Service/Support
  • Overview

    Southlake Mall, 1000 Southlake Cir, Morrow, GA 30260
    www.chimesolutions.com

    Seeking Talented Team Members

    People Are Our Passion

    Join Our Team

     https://careers-chimesolutions.icims.com

    Empowering a Winning Culture

    "Our mission is to create a grassroots company, where our associates are empowered to always act in the interest of our clients, share ideas and create distinctive customer experiences on behalf of our clients. We are accomplishing this goal by attracting people with positive attitudes, great communication skills, and a willingness to learn and grow in a fun, entrepreneurial culture.

    Mark Wilson, Chime Founder and CEO

     

    Position Summary: The Service Delivery Consultant (Customer Service Representative) is responsible for answering and handling inbound / outbound calls. The Customer Service Representative is accountable for answering all concerns and questions while providing excellent customer service. The Customer Service Representative will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service to ensure the customer receives excellent customer-focused telephone service.

    Responsibilities

    Position Requirements:

     

    Must be able to speak and read fluent Spanish and English

    •Assist customers with a wide variety of questions via information accessed through the computer.
    • Review employee accounts and answer questions based upon established policies and procedures.
    • Maintain current knowledge of Aon’s programs and services through on-going classroom and computer-based programs.
    • Possess the ability to troubleshoot complex issues with little guidance
    • Possess a high degree of tack, diplomacy, and professionalism when dealing with all types of customers
    • Possess the ability to work under pressure in a call center environment
    • Possess exceptional conversational and problem solving skills
    • Possess the ability to decipher and articulate the customer perspective so that the customer’s needs and concerns are accurately and empathetically addressed
    • Perform additional tasks as directed

    Qualifications

    Essential skills and experience

     

    • College degree or Junior College degree in addition to 1 year full time customer service related experience
    • High School diploma or equivalency and 3 years customer service related experience
    • Ability to multi-task (talk and type at the same time) while using several windows applications at once while assisting a customer
    • Excellent interpersonal, verbal, written, and listening communication skills
    • Proficient use of the Microsoft Suite and Windows applications
    • Ability to provide outstanding customer service while ensuring that the customer’s questions, issues, and concerns have been satisfied
    • Computer literate with the ability to learn customer service software applications
    • Ability to be flexible, adaptable and dependable in an environment constantly upgrading/enhancing service and technology capabilities
    • Flexibility to work specified shift and extended hours as necessary

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