Position Requirements:

• Assist customers with a wide variety of questions via information accessed through the computer.
• Review employee accounts and answer questions based upon established policies and procedures.
• Maintain current knowledge of Aon’s programs and services through on-going classroom and computer-based programs.
• Possess the ability to troubleshoot complex issues with little guidance
• Possess a high degree of tack, diplomacy, and professionalism when dealing with all types of customers
• Possess the ability to work under pressure in a call center environment
• Possess exceptional conversational and problem solving skills
• Possess the ability to decipher and articulate the customer perspective so that the customer’s needs and concerns are accurately and empathetically addressed
• Perform additional tasks as directed

Essential skills and experience

• College degree or Junior College degree in addition to 1 year full time customer service related experience
• High School diploma or equivalency and 3 years customer service related experience
• Ability to multi-task (talk and type at the same time) while using several windows applications at once while assisting a customer
• Excellent interpersonal, verbal, written, and listening communication skills
• Proficient use of the Microsoft Suite and Windows applications
• Ability to provide outstanding customer service while ensuring that the customer’s questions, issues, and concerns have been satisfied
• Computer literate with the ability to learn customer service software applications
• Ability to be flexible, adaptable and dependable in an environment constantly upgrading/enhancing service and technology capabilities
• Flexibility to work specified shift and extended hours as necessary